Turn a booking into a well prepared welcome

Start with the information you need to prepare for a visit. The date, time and party size shape your plan, while contact details and notes help with preparation. Decide which booking options you want to offer. Bonzumo provides online booking with an availability check, and the booking interface can also be embedded in an existing website.

What matters inside the business is how a booking becomes part of the working day. The reservations area lets you review entries and assign tables. A floor plan helps your team understand those assignments in the room. Decide who checks the seating plan before service and resolves missing assignments. This gives the team a shared picture of the evening ahead.

Changes are part of normal operations. A party may become larger or smaller, or the visit may be cancelled. Bonzumo allows guests to cancel and change their party size through the provided booking link, within the booking rules. Your team should still review the current reservation and adjust seating where needed. An earlier table assignment needs to remain suitable after the details change.

When guests arrive, check-in connects the plan with the actual visit. Show your reception team how to find the booking, review its status and seat the party. Agree how you handle walk-ins and guests who do not arrive. Consistent status updates make the reservations overview easier for the next team member to understand and use during service.

Reservation reports provide a view of bookings, covers, walk-ins and recorded no-shows. Use those figures to examine your routines and identify questions worth exploring. In a Bonzumo demo, follow a typical evening from online booking through to check-in. Bring your table layout and common change scenarios so you can discuss a setup that fits the way your team welcomes and seats guests.